Kasumi
✦ Pulse Agent

Your AI agent that classifies, responds, and escalates in seconds

Pulse analyzes every WhatsApp conversation in real time — detects intent, sentiment, and urgency. Responds instantly or escalates to your team when it truly matters.

kasumi — AI agent: Sales
💬Conversation
40 conversations in 30 seconds
While a human agent reads one message, Pulse has already classified and responded to dozens. Speed no team can match.
Understands context, not just keywords
Analyzes intent, sentiment, and urgency. Knows when a customer is frustrated, when it is a hot lead, and when a human is needed.
Escalates intelligently
Not everything is solved by AI. Pulse detects complex cases and transfers them to your team with full conversation context.
24/7 with no shifts or turnover
Available at 3 AM on a Sunday. No absences, no training, no turnover. Your customers always get a response.

How Pulse works

1
A WhatsApp message arrives
Pulse intercepts the conversation in real time and analyzes it: intent, sentiment, urgency, language.
2
Decides the best action
Responds automatically if it can resolve. If not, classifies and escalates to the right agent with full context.
3
Your team closes the deal
The human agent receives a pre-qualified conversation. Only steps in when it truly matters.

The real cost of WhatsApp customer service

Traditional approach

3 agents (24/7 coverage)$1,500 USD/mo
Training & turnover$200 USD/mo
CRM or management tool$150 USD/mo
Average response time~15 min
Concurrent conversations3-5 per agent
Estimated monthly cost~$1,850 USD/mo

Based on average LATAM salaries for customer service agents with 24/7 coverage.

With Kasumi Pulse

Starter

2 concurrent conversations, 24/7, ~10 sessions/day

$90/mo
Pro

10 concurrent, 24/7, ~29 sessions/day

$145/mo
Business

30 concurrent, 24/7, ~59 sessions/day

$295/mo
Enterprise

50 concurrent, 24/7, ~137 sessions/day

$495/mo

Responds in seconds. No schedules, no turnover, no training. AI tokens included.

Team productivity10x

Your team stops triaging and just closes. Pulse processes in seconds what an agent takes 15 minutes — your same people perform 10x better.

Stop losing customers because you replied too late

✦Start trial · $9 for 7 days→

Activate Pulse as an add-on starting at $90/mo.

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