✦ Workflow Agent

Your business processes on autopilot

Workflow Agent executes the right process for each conversation — moves leads through your pipeline, assigns to the right team, and closes deals without manual intervention.

kasumi — workflows
New Lead
Qualified
Closed
Pipelines that move themselves
Leads advance automatically through your Kanban stages. No dragging cards, no forgotten follow-ups.
Smart assignment
Every conversation reaches the right agent based on availability, specialty, and workload. No manual coordination.
Business rules, not code
Configure flows with drag-and-drop. If the lead is real estate, it goes to the real estate team. That simple.
Full funnel visibility
Every conversation is a card in your pipeline. You know exactly where each lead is and who is handling it.

How Workflow Agent works

1
Design your visual flow
Drag and drop stages in your Kanban pipeline. Define advancement rules, assignments, and notifications.
2
Conversations flow in automatically
Every WhatsApp message becomes a card. Pulse classifies and Workflow places it in the right stage.
3
Your team just closes
No searching for leads, no manual assignment, no missed follow-ups. Everything flows automatically.

Your SMB needs 2-5 workflows. Here is what it costs.

Manual team (2 workflows)

2 salespeople (sales pipeline)$1,200 USD/mo
1 support agent$600 USD/mo
Pipeline coordinator$750 USD/mo
Employer costs (~35%)$892 USD/mo
Leads lost to slow assignment~20-30%
Monthly cost to run 2 processes~$3,442 USD/mo

Not counting turnover (~$400 per replacement), training, or opportunity cost of leads that never got contacted.

With Kasumi Workflow Agent

2 workflows (Starter)

Sales + Support. 2 concurrent conversations each.

$400 USD/mo
2 workflows (Pro)

Sales + Support. 10 concurrent each. For teams with volume.

$700 USD/mo
5 workflows (Starter)

Sales, Support, Onboarding, Follow-up, Billing.

$1,000 USD/mo
5 workflows (Pro)

Full-scale operation. 10 concurrent per process.

$1,750 USD/mo

Each workflow runs a complete process end-to-end. 24/7, no coordination needed, no lost leads.

Team productivity8x

2 Workflows Starter cost $400 vs $3,442 for a manual team. Your people stop coordinating and just close deals.

Stop losing leads to manual processes

Visual workflows are included in the Core Plan.